KitchenwareMFG

The entire order process

Step 1: Browse products Submit inquiry
  1. View in-stock product parameters, minimum order quantity, base price, and certifications
  2. Confirm if customization is required (change dimensions, printO, change packaging, change material)
  3. Fill out the inquiry form: purchase quantity, target port, trade terms, destination country, contact information, and additional requirements
  4. Upload product reference images or design drawings and submit directly
  5. Add WhatsApp or WeChat

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Step 2: Receive quotation confirm the plan
  1. Review the detailed quotation sent by the salesperson (including FOB/CIF/EXW prices, delivery time, shipping costs, and payment terms)
  2. whether the product details, unit price, total amount, and shipping time meet your requirements
  3. If modifications are needed: Communicate directly via WhatsApp or WeChat in real-time to make changes
  4. If the price and proposal are correct: Confirm agreement with the quotation and inform the salesperson to proceed to the next step

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Step 3: Apply for sampling
  1. Check the required sample models and add sample customization requirements
  2. View sample costs, sample production lead time, and sample shipping costs
  3. Pay fees online (PayPal/Credit Card/Western Union supported)

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Step 4: Confirm PI Proforma Invoice Pay Advance Payment
  1. Review the formal Proforma Invoice (including company's public account, total order amount, shipping terms, and transaction agreements between both parties)
  2. Download PDF version of the PI for your own records and verification
  3. After confirming everything is correct, click [Confirm PI] online
  4. Arrange a 30% down payment (mainly via/T wire transfer) according to the PI account information
  5. After payment is completed, upload the bank slip as proof of payment

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Step 5: Mass production progress
  1. ✅ Raw material preparation completed
  2. ✅ Product mass production in progress
  3. ✅ Semi-finished product quality inspection
  4. ✅ Finished product full inspection
  5. ✅ Third-party inspection

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Step 6: Pay the balance Confirm shipping arrangements
  1. Receive the mass production completion notice and verify the final status of the goods;
  2. Pay the remaining 70% balance and re-upload the slip;
  3. Confirm the shipping method: sea freight/air freight/express, and confirm the consignee information at the destination port.

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Step 7: Download full set of customs clearance documents real-time logistics tracking
  1. One-click download of the complete set of customs clearance documents: commercial invoice, packing list, bill of lading, certificate of origin
  2. Enter the bill lading number/logistics tracking number to track the real-time location of sea/air cargo and estimated time of arrival
  3. Save all documents yourself for customs clearance and cargo pickup at port of destination

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Step 8: Goods Receipt Online After-sales
  1. Sign for and inspect the goods, and check the quantity and quality of the goods
  2. If there are no issues: You can leave a purchase review
  3. If there is damage, shortage, or quality issues: Submit an after-sales ticket, upload photos of the issues, and wait for customer service to handle the replenishment/

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