Case 4: European Dishwasher-Safe Silicone Utensils Peeled & Cracked
- Detailed Explanation: A kitchenware wholesaler from France imported silicone spatulas, basting brushes, and tongs for home retail. The cheap, low-quality silicone was made with a surface coating instead of one-piece liquid silicone molding. After just 6 weeks of repeated high-temperature and strong alkaline cleaning in household and commercial dishwashers, the silicone layer on most products peeled off and cracked. Thousands of buyers applied for refunds, the wholesaler incurred huge platform compensation fees, and piles of defective stock became unsellable dead inventory.
Solutions:
- Adopt Integrated Molding: Use integrated liquid food-grade silicone molding technology without a secondary coating to eliminate the risk of peeling.
- Conduct Durability Tests: Test all silicone goods under 120℃ high temperatures and detergent corrosion. Provide dishwasher resistance test reports to clients.
- Accurate Labeling: Mark “Dishwasher Safe” only after passing professional durability tests. Clearly state the service life of silicone products to buyers.
- Warranty and Replacement: Offer free replacements for defective silicone goods within a 1-year warranty and bear inbound return shipping for bulk quality issues.